Returns Information | Modloft

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Returns

We want you to enjoy everything about your Modloft experience: from shopping through ordering and delivery, your satisfaction is our priority. If you aren't happy with your purchase, notify us within 5 days of receipt, and we will take it back for a refund, or store credit.

TO INITIATE A RETURN

Contact our [Support Team](/content/pages/contact "contact us"/index.html) online or by phone (305) 779-9130 within 15 days of product delivery.

15-DAY SATISFACTION POLICY

Eligible Modloft merchandise may be returned within 15 calendar days of delivery.

Contact our Customer Care team within 15 calendar days of receiving your order.
All return requests are subject to review and approval by Modloft.
Approved returns are subject to a 20% restocking fee.
Return transportation costs are the customer’s responsibility.
Original delivery, white-glove, assembly and other service charges are nonrefundable.
Returned merchandise must be in like-new, unused condition and free from damage, stains, odors, alterations or other signs of use.
Returns received outside the 15-day return period cannot be accepted.
Please have your receipt, order confirmation or other proof of purchase available when contacting us.
If you purchased through an authorized Modloft retailer, please contact that retailer directly.

Please do not send merchandise back without prior authorization from Modloft. Unauthorized returns may be refused or experience additional processing delays.

PLEASE KEEP THE ORIGINAL PACKAGING

Our packaging is specially designed to protect your furniture while it’s being transported. We recommend keeping it until you’re certain your new piece is right for your home.

For an eligible return:

The product must be placed securely in its original packaging.
Please include all boxes, protective materials, hardware, components and accessories.
Products without their original packaging are not eligible for return.
Proper packaging helps prevent damage and ensures that your return arrives safely.

If you need help preparing your furniture for pickup, our team will be happy to guide you.

PREFER AN EXCHANGE? WE’LL HELP YOU FIND THE RIGHT PIECE

Sometimes another size, finish or design is simply a better fit. We would love the opportunity to help you find it.

When you exchange an eligible product for another Modloft product of equal or greater value, we’ll waive the 20% restocking fee.
Return transportation and replacement delivery charges may still apply.
If your replacement has a higher price, you’ll only need to pay the difference.
Exchanges are subject to product availability.
The original product must be in like-new condition and returned in its original packaging.

To start a return, please complete our self-service [Returns](/content/pages/returns-exchanges "Modloft Returns and Exchanges"/index.html) form. Please note that returns can take several weeks to process and have an item picked up, depending on your location.

If Your Return Is Approved

The original delivery fee is non-refundable.
A 20% restocking fee will be deducted from the refund.
Return shipping costs are the customer’s responsibility, unless otherwise agreed to by Modloft.
Returned items are subject to inspection and must be received in like-new condition before a refund is issued.

REFUNDS

Once your return arrives at our warehouse and the necessary inspection is complete, we’ll process your refund within 1–2 business days. After that it’s up to your bank to credit your account. That should take around 5-7 business days. If it takes any longer than that, tell us about it and we’ll investigate for you.

Please note, we are only able to process refunds to the original payment method.

IN CASE OF DAMAGE OR DEFECT

Please report any damage caused during shipping or by our logistics provider within 24 hours of delivery by contacting support@modloft.com or (305) 779-9130.

The 24-hour period begins at the time of delivery, regardless of the delivery method. Delaying the opening or inspection of your boxes does not extend this period.

Damage claims must include clear photos of the damaged item and packaging.

If Modloft approves the claim, you may be eligible for a refund or replacement.

Claims submitted after 24 hours may be denied.

CLEARANCE, FINAL SALE AND MADE-TO-ORDER ITEMS

Clearance and Final Sale pieces are offered at special pricing, while Made-to-Order products are produced especially for you.

Merchandise marked Clearance, Final Sale, or Made to Order is final sale.
These items cannot be canceled, returned, exchanged or refunded.
Final-sale status will be clearly identified on the product page and during checkout before you complete your purchase.

Of course, if your order arrives damaged, defective, incomplete or incorrect, please contact us. Final-sale status does not prevent us from helping with an eligible delivery claim or warranty issue.

ITEMS THAT ARE NOT ELIGIBLE FOR RETURN

To keep the policy clear, we’re unable to accept returns of:

Clearance or Final Sale merchandise
Made-to-Order or customized merchandise
Products that have been used, damaged, stained, altered or modified
15 calendar days of delivery
Products installed or mounted to a wall
Products without their original packaging
Gift cards
Products shipped outside the contiguous United States
Merchandise identified as nonreturnable on its product page

If you’re unsure whether an item is eligible, please contact us before purchasing or starting a return. We’ll be happy to confirm it for you.

Ready to initiate a return?

To start a return or exchange, please initiate below.

Start Return

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