Full-Service Shipping starting at $199 | Modloft

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Shipping & Delivery

WHERE WE DELIVER

Modloft ships to a wide range of states across the U.S. However, delivery availability is based on specific ZIP code coverage within each state. While we service most areas within the states listed, not every ZIP code is eligible for delivery.
To confirm availability for your location, please enter your ZIP code during checkout or reach out to us at (305) 779-9130

HOW WE DELIVER

Our products are delivered in the following ways:

Front Door Parcel Delivery (e.g., FEDEX) to your delivery address
Home Delivery for most furniture and other items that exceed parcel carrier shipping weight limits; usually includes our premium Full-Service for a fixed fee, and includes room of choice, assembly, and debris removal.

Note: Items will be shipped as they become available. For your convenience we might group items together in smaller shipments when items are back ordered.

DELIVERY TIMES

Delivery timelines are based on:

Your delivery location
Inventory availability
Carrier routing and scheduling in your area

TRACKING YOUR ORDER

Most of our shipments are shipped freight with specialized furniture carriers. Depending on your location, your order may be shipped to a local final mile provider in your area, who will then contact you to make final delivery arrangements.

We will send you tracking information once your order leaves our warehouse. You will then receive a call or email to schedule your delivery, typically within 1 week of your delivery date.

Some smaller items are shipped small parcel with Fedex or UPS to your doorstep.

Please reach out to our Support team for assistance with your order status or tracking information at support@modloft.com or (305) 779-9130.

DELIVERY BASICS

You or someone authorized to receive the furniture on your behalf should be home at the pre-arranged delivery window.
A signature is required upon completion of delivery to confirm you received your order correctly and in good condition.
All orders require a telephone number for delivery scheduling.
Delivery companies are not able to make modifications to a customer's home such as mounting an item to a wall or removing doors if they are too narrow for furniture to pass through.
Existing items cannot be moved or disassembled by our delivery team. Your room must be ready to receive the delivery when our team arrives.
Dropship items: White-glove delivery is not available for mattresses, pillows, Rugs, Art and Lighting items. They will be shipped directly to you via FedEx or UPS for fast delivery.
Failure to accept delivery within the specified timeframe may result in the incurrence of storage fees and a re-delivery fee.

CHANGING YOUR ORDER

If you need to change your address after placing an order please get in touch with us ASAP so that we can edit the info in our system before it ships. Keep in mind that once your shipment is on the way, it becomes more difficult to reroute it. Of course, we’ll do whatever we can to assist, however you may be responsible for rerouting charges.

RECEIVING YOUR ORDER

Please inspect your package immediately to ensure it didn’t get damaged during delivery. We make a valiant effort to prevent this with our specialized packaging design, but unfortunately we can’t control what goes down between our door and yours. In the event that your product has sustained damages of any kind, note the damage with the driver on the paperwork and reach out to us within 24 hours of delivery.

If the damage is minor/cosmetic, keep the furniture and contact us for options.

IN CASE OF DAMAGE OR DEFECT

Please report any damage caused during shipping or by our logistics provider within 24 hours of delivery by contacting support@modloft.com or (305) 779-9130.

The 24-hour period begins at the time of delivery, regardless of the delivery method. Delaying the opening or inspection of your boxes does not extend this period.
Damage claims must include clear photos of the damaged item and packaging.
If Modloft approves the claim, you may be eligible for a refund or replacement.
Claims submitted after 24 hours may be denied.

MISSING PARTS

In the event you find your item is missing something, first double-check the boxes as hardware and parts sometimes blend into the packaging materials and get left behind. Then, check inside drawers as some parts are packed internally. If all else fails, reach out to us as soon as you can so that we can get you what you need as soon as possible.

STORAGE FEES

To ensure efficient order processing and timely delivery, it is essential that customers are prepared to accept their shipments when carriers are ready for delivery. Failure to accept delivery within the specified timeframe may result in the incurrence of storage fees and a re-delivery fee. These fees cover the costs associated with safely storing your items until a suitable delivery time can be arranged. We encourage our valued customers to coordinate closely with carriers and promptly schedule deliveries to avoid any unnecessary storage charges. Your cooperation helps us maintain a seamless shopping experience and uphold our commitment to exceptional service. If, for ANY reason you need to delay, or hold a shipment please reach out to us immediately.

For frequently asked shipping questions, please visit our FAQ page.

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